--- title: Self-Service Portal and FAQs | First Class Lacrosse description: Welcome to First Class Lacrosse's Self-Service Portal and FAQs. We offer personalized feedback and training for players, coaches and organizations. image: https://www.1stclasslax.com/hubfs/Page%20Featured%20Images/2024%20Featured%20Page%20Image%20Mens.png --- [Skip to the main content.](https://www.1stclasslax.com/about/faqs#main-content) [![First Class Lacrosse, Deemer Class, Best In Class](https://www.1stclasslax.com/hs-fs/hubfs/2026%20Logo/Primary%20Logo%20with%20Trademark.png?width=990&height=660&name=Primary%20Logo%20with%20Trademark.png "First Class Lacrosse, Deemer Class, Best In Class")](https://www.1stclasslax.com/?hsLang=en) [![First Class Lacrosse, Deemer Class, Best In Class](https://www.1stclasslax.com/hs-fs/hubfs/2026%20Logo/Primary%20Logo%20with%20Trademark.png?width=990&height=660&name=Primary%20Logo%20with%20Trademark.png "First Class Lacrosse, Deemer Class, Best In Class")](https://www.1stclasslax.com/?hsLang=en) - [About Us](https://www.1stclasslax.com/about) - Events - Best In Class - [Fall 2026 Showcase Men's and Women's](https://www.1stclasslax.com/best-in-class-fall) - [Fall 2026 Women's Spark](https://www.1stclasslax.com/best-in-class-spark) - [Winter 2026 Women's Committed](https://www.1stclasslax.com/best-in-class-committed-womens) - [Winter 2027 Men's & Women's Showcase](https://www.1stclasslax.com/best-in-class-winter) - [Summer 2027 Men's & Women's](https://www.1stclasslax.com/best-in-class) - [Summer 2027 BI3 Showcase Men's](https://www.1stclasslax.com/bi3) - [Summer 2027 Sixes Women's](https://www.1stclasslax.com/best-in-class-committed-sixes) - [Event Hotel Information](https://www.1stclasslax.com/best-in-class-hotels) - [High School Nationals](https://www.1stclasslax.com/high-school-nationals) - [Summer Camp](https://www.1stclasslax.com/summer-camp) - [Trainings](https://1stclasslax.sprocketsports.com/all-programs/category/1756) - [Athlete Program](https://www.1stclasslax.com/athlete-program) - [Coaches Membership](https://www.1stclasslax.com/coaches-membership-community) - [Media](https://www.1stclasslax.com/media) - [Shop](https://shop.1stclasslax.com/collections/all?utm_source=website&utm_medium=nav&utm_campaign=merch) [Member Login](https://login.circle.so/sign_in?request_host=first-class-lacrosse.circle.so) [Support](https://www.1stclasslax.com/about/faqs) Toggle Menu Toggle Menu ![FirstClass-Logo-web\_7e1a2719-Aug-04-2022-06-00-10-36-PM](https://www.1stclasslax.com/hs-fs/hubfs/Imported_Blog_Media/FirstClass-Logo-web_7e1a2719-Aug-04-2022-06-00-10-36-PM.png?width=200&name=FirstClass-Logo-web_7e1a2719-Aug-04-2022-06-00-10-36-PM.png)   [Member Login](https://login.circle.so/sign_in?request_host=first-class-lacrosse.circle.so) [Support](https://www.1stclasslax.com/about/faqs) - [About Us](https://www.1stclasslax.com/about) - Events - Best In Class - [Fall 2026 Showcase Men's and Women's](https://www.1stclasslax.com/best-in-class-fall) - [Fall 2026 Women's Spark](https://www.1stclasslax.com/best-in-class-spark) - [Winter 2026 Women's Committed](https://www.1stclasslax.com/best-in-class-committed-womens) - [Winter 2027 Men's & Women's Showcase](https://www.1stclasslax.com/best-in-class-winter) - [Summer 2027 Men's & Women's](https://www.1stclasslax.com/best-in-class) - [Summer 2027 BI3 Showcase Men's](https://www.1stclasslax.com/bi3) - [Summer 2027 Sixes Women's](https://www.1stclasslax.com/best-in-class-committed-sixes) - [Event Hotel Information](https://www.1stclasslax.com/best-in-class-hotels) - [High School Nationals](https://www.1stclasslax.com/high-school-nationals) - [Summer Camp](https://www.1stclasslax.com/summer-camp) - [Trainings](https://1stclasslax.sprocketsports.com/all-programs/category/1756) - [Athlete Program](https://www.1stclasslax.com/athlete-program) - [Coaches Membership](https://www.1stclasslax.com/coaches-membership-community) - [Media](https://www.1stclasslax.com/media) - [Shop](https://shop.1stclasslax.com/collections/all?utm_source=website&utm_medium=nav&utm_campaign=merch) [Facebook](https://www.facebook.com/firstclasslacrosse) [Instagram](https://www.instagram.com/firstclasslacrosse/) [Linkedin](https://www.linkedin.com/company/first-class-lacrosse?original_referer=https%3A%2F%2Fwww.google.com%2F) [X](https://twitter.com/firstclasslax_?s=20&t=E0teTtYfCs-3LdkMj5A7hw) [YouTube](https://www.youtube.com/@firstclasslax?sub_confirmation=1) [Tiktok](https://www.tiktok.com/@firstclasslacrosse) ## Self-Service Portal ### Featuring FAQs, Policies, and Chat Support!   [Go to Chat](https://www.1stclasslax.com/about/faqs#chat) ![First Class Lacrosse](https://www.1stclasslax.com/hs-fs/hubfs/Online%20Content%20LP/Online%20Content%20Banner.png?width=400&height=400&name=Online%20Content%20Banner.png) ## Answering Your Questions   #### Best In Class - #### Can I check my BIC Application status? We do not provide individual status updates as we receive thousands of applications. You can check that your application was received in your [Sprocket profile linked here](https://1stclasslax.sprocketsports.com/all-programs).  You also will receive a confirmation email upon submitting your application.  - #### How do I update my BIC application? You can update your application on your own [here](https://1stclasslax.sprocketsports.com/all-programs). Please note: you won't be submitting a new application, just updating your existing Sprocket profile. Since the BIC application pulls directly from your Sprocket profile, any changes you make there will automatically update your application. - #### Can I nominate a player for BIC? Coaches can submit nominations for players through our [player nomination process here](https://www.1stclasslax.com/best-in-class-coach-info?hsLang=en). We cannot guarantee acceptance of any nominations that do not follow this process. - #### What should I expect to hear back from Best in Class? We send BIC invites out in waves. For Summer events, we typically stop sending invites out around February. We do not provide individual responses if players are not invited. We send an event status email out to all applicants around February.   - #### Do I need to apply to all events? Summer invite-only events require an application. Open events (Summer Camp, Showcases) allow direct sign-up unless full. Players can apply [here](https://www.1stclasslax.com/best-in-class?hsLang=en) for invite-only events. - #### Can I join the waitlist? Yes! If the events are at capacity, then you can join our event waitlist. Please only submit waitlist for your main position or secondary position. Requesting too many positions overloads our system. Additionally, if you are taken off waitlist and signup at a position you entered for, we cannot move your spot for the other position. [Go to Waitlist](https://1stclasslax.sprocketsports.com/all-programs) - #### Where can I see hotel options for BIC? Hotel options for every single Best In Class event can be found [here](https://www.1stclasslax.com/bic-hotels?hsLang=en). - #### How do I access film from BIC? For any film related questions, please email [support@nextpro.com](mailto:support@nextpro.com) You can also find your event film [here to purchase.](https://nlvproductions.com/events/host/first-class-lacrosse)   #### Weekly Trainings - #### What are weekly trainings? We offer small group positional training in specific markets. Check all of our training options [here](https://1stclasslax.sprocketsports.com/dashboard). - #### What if there is no training group for my age or position? Let us know by joining our waitlist [here](https://1stclasslax.sprocketsports.com/dashboard)! We do our best to create groups for all of those interested, but we have limited capacity and field space. Submit your interest and we will do our best to create future offerings for you! - #### What if I have to miss a weekly training session that I am registered for? We ask that you please email the coaches and let them know as soon as you are able. We do not credit or refund typically as we hold limited spots for these sessions.   #### Online Memberships & Athlete Program - #### What is the FCL Membership Community? Our online membership community. It consists of all our parent, player and coaching resources. - [Parents Learn more here. ](https://www.1stclasslax.com/players-and-parents-membership-community?hsLang=en) - [Men's Coaches Learn more here. ](https://www.1stclasslax.com/mens-coach-membership-community?hsLang=en) - [Women's Coaches Learn more here. ](https://www.1stclasslax.com/womens-coach-membership-community?hsLang=en) - #### Do you offer program deals to the communities? Yes, we offer discounted rates to get entire program staff's onto our coaching communities (both men's and women's). Please follow the links below to inquire about options: - [Men's Coaches](https://www.1stclasslax.com/mens-coach-membership-community?hsLang=en) - [Women's Coaches](https://www.1stclasslax.com/womens-coach-membership-community?hsLang=en) - #### What is the Athlete Program? Our athlete program is our 1 on 1 service where we support families through player development, player mentorship, recruiting consulting and general guidance through their lacrosse journey. Check out details and how to apply here: [Athlete Program.](https://www.1stclasslax.com/athlete-program?hsLang=en) - #### Are all resources for both men's and women's lacrosse? Yes, our staff is experienced in both style of the game and support coaches, athletes and their families in both games. Our online community has webinars from both men's and women's college coaches. We are constantly building FCL with both men's and women's lacrosse in mind.   #### Refunds & Cancellations - #### What is your refund policy for events? First Class Lacrosse does not offer refunds unless First Class Lacrosse cancels the program. Please ensure you can commit to attending before registering. **Situations where refunds are NOT available:** - Change of plans after registration - Player injury occurring before or during the program - Travel-related complications - Illness - #### Do you offer event insurance? **Program Insurance:** We offer program insurance for all First Class Lacrosse programs. Participants who wish to protect their registration investment can purchase coverage by visiting our insurance partner's website: [https://landing.verticalinsure.com/1st-class-lax](https://landing.verticalinsure.com/1st-class-lax). **We strongly recommend purchasing this insurance.** Details about the insurance option will be provided in your program registration confirmation email. **Submit an insurance claim:** [https://customers.vicoverage.com/login](https://customers.vicoverage.com/login) **Questions about insurance?** Please visit the insurance page above. - #### Having trouble logging in? We recently updated our system. You MUST create a new account if you haven’t already. This is crucial to signing up for events. You can email support at [support@sprocketsports.com](mailto:support@sprocketsports.com).  - #### How do I cancel my membership? Please cancel via your online login or email [contact@1stclasslax.com](mailto:contact@1stclasslax.com) We will not refund any charges that have already occurred. We will cancel future charges upon email. However, we reserve the right to issue refunds or credits at our own discretion.  ![Deemer Circle Offer](https://www.1stclasslax.com/hs-fs/hubfs/Road%202%20Prep/Deemer%20Circle%20Offer.png?width=1080&height=1920&name=Deemer%20Circle%20Offer.png) ### Still Need Help? #### Select the chat bubble in the bottom right to get started. - [Trainings](https://1stclasslax.sprocketsports.com/all-programs) - [Players Membership](https://first-class-lacrosse.circle.so/checkout/player-and-parent-community) - [Coaches Membership](https://www.1stclasslax.com/coaches-membership-community) - [Media](https://www.1stclasslax.com/media) - [FAQs](https://www.1stclasslax.com/about/faqs) - [Summer 2026 The Approach](https://www.1stclasslax.com/the-approach) - [Summer 2027 Best In Class](https://www.1stclasslax.com/best-in-class) - [Summer 2027 BI3 Showcase](https://www.1stclasslax.com/bi3) - [Summer 2027 Women's Sixes](https://www.1stclasslax.com/best-in-class-committed-sixes) - [Summer 2027 Summer Camp](https://www.1stclasslax.com/summer-camp) - [Fall 2026 Women's Spark](https://www.1stclasslax.com/best-in-class-spark) - [Fall 2026 Showcase](https://www.1stclasslax.com/best-in-class-fall) - [Summer 2027 High School Nationals](https://www.1stclasslax.com/high-school-nationals) - [Event Hotel Information](https://www.1stclasslax.com/best-in-class-hotels) Recent Blogs [Featured Blog Image](https://www.1stclasslax.com/blog/womens-best-in-class-2028-uncommitted-players?hsLang=en) ###### [Women's Best in Class 2028 Uncommitted Players](https://www.1stclasslax.com/blog/womens-best-in-class-2028-uncommitted-players?hsLang=en) Below is a running list of of the uncommitted 2028 women's players from our Best in Class event... [![First Class Lacrosse by Deemer Class and Best In Class](https://www.1stclasslax.com/hubfs/2026%20Logo/Primary%20Logo%20with%20Trademark.png)](https://www.1stclasslax.com/?hsLang=en) - [Disclaimer](https://www.1stclasslax.com/disclaimer) - [Privacy Policy](https://www.1stclasslax.com/privacy-policy) - [Cookies Policy](https://www.1stclasslax.com/cookies-policy) - [SMS Policy](https://www.1stclasslax.com/sms-policy) - [Terms and Conditions](https://www.1stclasslax.com/terms-and-conditions) - [Built by The Lacrosse Marketing Co.](https://www.lacrossemarketing.co/) © 2026 First Class Lacrosse. All rights reserved. First Class Lacrosse, Best In Class, and the First Class Lacrosse logo are registered trademarks of First Class Performance LLC. [Facebook](https://www.facebook.com/1stclasslacrosse/)[X](https://twitter.com/firstclasslax_)[Instagram](https://www.instagram.com/firstclasslacrosse/)[Linkedin](https://www.linkedin.com/company/first-class-lacrosse)[YouTube](https://www.youtube.com/@firstclasslax?sub_confirmation=1) [Tiktok](https://www.tiktok.com/@firstclasslacrosse) Return to top ```json { "@context" : "https://schema.org", "@type" : "FAQPage", "isPartOf" : { "@id" : "https://www.1stclasslax.com/#website" }, "mainEntity" : [ { "@type" : "Question", "acceptedAnswer" : { "@type" : "Answer", "text" : "No individual status updates are provided due to thousands of applications. Applicants can verify receipt in their Sprocket profile and receive email confirmation." }, "name" : "Can I check my BIC Application status?" }, { "@type" : "Question", "acceptedAnswer" : { "@type" : "Answer", "text" : "Modifications are made directly in your Sprocket profile. Changes sync automatically without resubmitting." }, "name" : "How do I update my BIC application?" }, { "@type" : "Question", "acceptedAnswer" : { "@type" : "Answer", "text" : "Coaches may submit nominations through the official player nomination process. Applications outside this pathway may not be accepted." }, "name" : "Can I nominate a player for BIC?" }, { "@type" : "Question", "acceptedAnswer" : { "@type" : "Answer", "text" : "Invites are sent in waves. For Summer events, invites typically stop going out around February. General status updates go to all applicants around that time." }, "name" : "What should I expect to hear back from Best in Class?" }, { "@type" : "Question", "acceptedAnswer" : { "@type" : "Answer", "text" : "Only invite-only summer events require applications. Open events allow direct registration unless capacity is reached." }, "name" : "Do I need to apply to all events?" }, { "@type" : "Question", "acceptedAnswer" : { "@type" : "Answer", "text" : "Yes. Limit requests to one or two positions to prevent system overload." }, "name" : "Can I join the waitlist?" }, { "@type" : "Question", "acceptedAnswer" : { "@type" : "Answer", "text" : "Hotel options are available on the website's dedicated hotel page at https://www.1stclasslax.com/best-in-class-hotels." }, "name" : "Where can I see hotel options for BIC?" }, { "@type" : "Question", "acceptedAnswer" : { "@type" : "Answer", "text" : "Contact support@nextpro.com. Footage is also purchasable through NLV Productions." }, "name" : "How do I access film from BIC?" }, { "@type" : "Question", "acceptedAnswer" : { "@type" : "Answer", "text" : "Small group positional training sessions offered in specific markets." }, "name" : "What are weekly trainings?" }, { "@type" : "Question", "acceptedAnswer" : { "@type" : "Answer", "text" : "Join the waitlist. Groups are created based on demand." }, "name" : "What if there is no training group for my age or position?" }, { "@type" : "Question", "acceptedAnswer" : { "@type" : "Answer", "text" : "Notify coaches promptly. Credits or refunds are not typically offered as spots are limited." }, "name" : "What if I have to miss a weekly training session?" }, { "@type" : "Question", "acceptedAnswer" : { "@type" : "Answer", "text" : "An online community providing resources for parents, players, and coaching staff." }, "name" : "What is the FCL Membership Community?" }, { "@type" : "Question", "acceptedAnswer" : { "@type" : "Answer", "text" : "Yes, discounted rates are available for entire program staffs joining coaching communities." }, "name" : "Do you offer program deals to the communities?" }, { "@type" : "Question", "acceptedAnswer" : { "@type" : "Answer", "text" : "A 1-on-1 service supporting families through player development, mentorship, recruiting consulting, and general guidance." }, "name" : "What is the Athlete Program?" }, { "@type" : "Question", "acceptedAnswer" : { "@type" : "Answer", "text" : "Yes. Content covers both game styles, including webinars from college coaches of both disciplines." }, "name" : "Are all resources for both men's and women's lacrosse?" }, { "@type" : "Question", "acceptedAnswer" : { "@type" : "Answer", "text" : "No refunds unless FCL cancels the program. Refunds are not available for plan changes, injuries, travel issues, or illness." }, "name" : "What is your refund policy for events?" }, { "@type" : "Question", "acceptedAnswer" : { "@type" : "Answer", "text" : "Yes, through a partner provider. FCL strongly recommends purchasing it. Claims are submitted via the insurance portal." }, "name" : "Do you offer event insurance?" }, { "@type" : "Question", "acceptedAnswer" : { "@type" : "Answer", "text" : "Cancel through your online account or email contact@1stclasslax.com. Future charges stop but previously processed charges are not refunded." }, "name" : "How do I cancel my membership?" } ], "name" : "FAQs | First Class Lacrosse", "url" : "https://www.1stclasslax.com/about/faqs" } ```